DRiefcase is the comprehensive online solution to storing and accessing your medical records anytime, anywhere.

DRiefcase provides secure online, easy-to-use access to personal health records enabling you and your family to maintain your medical records and other important documents, such as birth certificates and insurance policies in one secure, central location and instantly access them anytime, anywhere using the Internet.

At DRiefcase, we believe that health is simply non-negotiable. And the fact is that, disaster strikes when least expected, which is why we need to be prepared.

In an increasingly mobile and travel-centric world, having medical records online is important for your health and safety. After all, in an emergency, medical records stashed away in a cupboard won’t be of any use.

Another major benefit of this centralization is the ability to share records with your doctors. Empowering your doctors with immediate access to your medical history, a diagnosis can be better clarified, second opinions are fast-tracked, and trips to the clinic can be saved.

Hence, whether you are staying away from family, need a second medical opinion, or need to gather all your records, having them digitized provides a single, secure place for all of them.

DRiefcase provides you a host of easy-to-use features to become your one-stop family healthcare management tool - all with best-in-class security.

Retrieving documents is as easy as uploading. Plus you can set reminders, scribble notes, track important health statistics and much more.

With DRiefcase, your records are in safe hands - state-of-the-art 256-bit encryption to secure your records, both for storage and transmission. All medical records are stored on one of the foremost, secure cloud services globally.

All in all, when it comes to your health, the phrase, “no stone left unturned” has never been more important.

DRiefcase is about creating a record of your medical history so that it is available when needed in the future. It is a step towards making you better prepared to deal with medical emergencies (which don’t necessarily herald their arrival). Mind you, paper-based records are easier to create, but they prove difficult to search when in need.

Also, DRiefcase is not only for you, but for your entire family. A single account allows you to manage records for your family, irrespective of where you may be in the world.

DRiefcase is a cloud based service that can be availed through our app (Android as well as iOS) and a mobile friendly website. Simply download the app. In case you are using our web interface, you can simply log in to your account through the website - no special software needs to be installed. You can download the app here

Registration is quite easy. You can register through our mobile apps or our website. All we need to register you is a valid email address, your mobile phone number and a few other details.

DRiefcase is currently available to residents of India above the age of 18 years. Given that it is a family account, we strongly recommend that the primary caregiver of the family be the master-user registered with DRiefcase.

No. Your DRiefcase account is free for life to register and use. This means that you can upload and retrieve records for you and your family without any cost.

However, DRiefcase also offers certain premium services that are available to its users and can be purchased online through a secure payment gateway.

There is no limit on the number of medical records that can be uploaded. You can upload as many medical records and as many times as you want.

Similarly, there is no limit to retrieval as well.

With the In-app Upload feature, it is very easy to keep your medical history updated on DRiefcase. Just click a photo of the records post your Doctor visit and upload it. You can even do it on your way back home!

In fact, most path-labs now email the reports to you. Simply ensure that you give them your DRiefcase-registered email id and just forward their email to upload@driefcase.com

It is actually that simple!

Paper documents are easy to generate but difficult to search when in need. Hence, DRiefcase is designed to help you search your organized medical history by:

• Date
• Name of Doctor
• Hospital or Path Lab
• Type of Document, and more.

If you have used “Tags” to categorize your medical documents your own way, retrieval of information is even faster.

You can add tags if you’d like to mark all related medical documents. For example: All documents related to your mom’s heart surgery can be simply tagged “heart”.

You can tag your records in two ways:

• You can enter a tag of your choice while uploading the records through your phone camera / gallery.
• Once uploaded the records can be tagged by tapping on the edit button in the My Documents page followed by the tag button

Tagging a document will allow you to retrieve all documents related to a particular medical event in one go.

For example: All documents related to your mom’s heart surgery can be simply tagged “heart”. Hence, if you want to retrieve all related documents of your mom’s surgery they will show up when you search using the tag “heart”.

You can add as many tags as you want making this an extremely easy way of organizing and retrieving your documents.

Yes. There are two ways to share records with your doctor or family or friend.

1. Share As An Attachment: Use the native e-mail or internet messaging service or similar modes to share records. The recipient will receive these records as attached files.
2. Share As A Link: Use DRiefcase to share records in-app with anyone, anywhere in our safe and secure environment. Plus, you can decide what records to share and until what date such records should be visible to that person. The recipient will need to register with DRIefcase in case they do not have an account already.

Security of your documents is of utmost concern to us. Sharing as a link keeps your documents within the safe and secure DRiefcase environment and does not expose them to the risks of using public-domain email clients. Also, when you share as an attachment, the recipient can forward it further to anyone else without your knowledge and/or consent.

In addition, you can also limit the time for which you are sharing the document, when sharing it as a link.

DRiefcase provides the following four document services:

1. Scan at Home: DRiefcase personnel will visit your premises and will scan the documents at those premises. This is a paid service of DRiefcase available in select cities. You can request this service through the ‘Document Services’ tab in the app or our website.
2. Pickup and Drop: DRiefcase, through its logistics partner(s), will pick up the documents from your premises, scan them at DRiefcase premises and send them back within 10 business days. This is a paid service of DRiefcase available in select cities. You can choose from our list of empanelled logistics partners. You can request this service through the ‘Document Services’ tab in the app or our website.
3. Send It To Us: You can courier/hand-deliver your medical records to us at Driefcase Health-Tech Private Limited, Kapoor Building, 42/44, 4th Marine Street, Dhobi Talao, Mumbai 400 002. These will be scanned at DRiefcase premises. You can choose to have them picked-up or have us send them back within 10 working days. There are no charges for this service.
4. Get My Records: DRiefcase will send across a digital copy of all your records on a flash drive / CD within 10 working days. This is a paid service of DRiefcase.

Most of our services are offered across India. Some services like Scan at Home are currently available in the Mumbai Metropolitan Region (Mumbai, Thane, Kalyan-Dombivali, Ulhasnagar, Mira-Bhayandar, Bhiwandi, Navi Mumbai, Vasai-Virar)

We are in the process of rolling these out to other cities soon. In case you would like us to come to your city please write to us at care@driefcase.com or call at +91 8080802509

Congratulations! You will have received an email from us confirming details of the service booked. Please go through the email carefully and contact us in case of any discrepancy to ensure a smooth delivery of the service.

1. Please keep the documents to be uploaded compiled and ready for scanning.
2. Our personnel will carry equipment to scan all types of records (a laptop, a tablet, portable scanner and a light box). Kindly allow them space to set these up.
3. It would be most efficient if a power plug point is easily accessible.
4. Typically, we have observed scanning speeds of c. 100 – 150 pages per hour depending on the type and readiness of your documents. Kindly allow for sufficient time accordingly to our personnel to complete scanning of all your records.

In case you wish to re-schedule your Scan At Home or change the preferred address or need any other assistance, you can reach us at care@driefcase.com or call us at +91 8080802509. Please note that any request to reschedule your Scan At Home or change the preferred address will only be entertained prior to 24 hours before the scheduled time.

Congratulations! You will have received an email from us confirming details of the service booked. Please go through the email carefully and contact us in case of any discrepancy to ensure a smooth delivery of the service.

Next, you will hear from our logistics partner shortly to confirm the date and time of your Pick Up & Drop. Please do read the next paragraph to be best prepared for your upcoming Pick Up & Drop.

1. Please keep the documents to be uploaded compiled and ready for pick-up.
2. Please pack the same in a plastic bag / canvas envelope but do not seal the same as our logistics personnel will inspect the package before accepting it. Do not pack the records in bags that you expect to be returned.
3. Please mention your DRiefcase user id (your registered e-mail address with us) on the package and on a plain piece of paper inside the package.
4. Address the package to: Driefcase Health-Tech Pvt. Ltd.
   Kapoor Building, 42/44, 4th Marine Street,
   Dhobi Talao, Mumbai 400 002
   Tel:+91 8080802509
5. Please try to contain all documents in a single package. In case of multiple packages, please mark the above address and your DRiefcase user id on each of the packages.

We are in the process of rolling these out to other cities soon. In case you would like us to come to your city please write to us at care@driefcase.com or call at +91 8080802509

Yes. Any service request other than Get My Records can be cancelled upto 24 hours before the scheduled date of the service, so long as we have not initiated work on the same. Kindly quote the service reference # in any communications with us regarding the service cancellation.

You are requested to contact us at care@driefcase.com or call at +91 8080802509 to cancel your request and we will most sincerely try to accommodate the same.

DRiefcase uses state-of-the-art 256-bit encryption to secure your records, both for storage and transmission. All medical records are stored on one of the foremost, secure cloud services globally.

Your privacy is of utmost importance to DRiefcase. DRiefcase will never give your personal details to any third party without your permission. However, DRiefcase uses your information for various business purposes, including to provide and optimize its various services, and to analyse, create and distribute aggregate, anonymized data as allowed under prevailing Indian laws.

More details on our privacy policy can be found here.

Once uploaded, DRiefcase will then process the records for size optimization and image enhancement. The processed records will be stored in a .pdf format, so it can be easily viewed on the mobile app or the website.

Your privacy is of utmost importance to DRiefcase. Hence, we have only tied up with the best logistics providers in the country to handle your records.

Our interests have been further aligned by contracts with strict confidentiality clauses with all our service providers.

Yes, your DRiefcase account allows you to manage records for your family, irrespective of where you may be in the world. You can add as many family members as you want on a single email id. However to make it easier for you, we recommend you have 4-6 members per account.

That’s great! Once the records are uploaded you can see them in the ‘In Process’ tab in your profile. Our team will now process / digitize the records so that it becomes easy for you to retrieve them. Once processed, the records can be seen in your My Documents tab. In case there is a query on any of your records, these would move to the ‘Error’ tab and you will receive a notification and an email regarding the same. Our processing, typically, takes about 3 - 5 business days.

Any medical records, once viewed on your mobile app, get downloaded on your phone / tablet and are available for offline viewing. We recommend that you download all the records that you would need for your visit beforehand. You can also use the in-app sharing feature to share the records with your doctor beforehand in a safe and secure manner.

You can always delete any document from your account through the app or the website. If such a wrong medical document hasn’t been processed by us, you can see them in the ‘In Process’ tab in your profile and can delete it from there.

Please be careful while deleting records as we will not be able to retrieve deleted records from our system.

In case you notice an error in the processing of your documents, you can red-flag a record by tapping on the edit button, selecting the record and marking it as error. You will get a pop-up to fill in the details of the error. We will then correct the error at our end and process it again.

You will notice that, as soon as you mark a record as error, it will move from the My Documents tab to Error tab. Once rectified and processed, the record will move back to My Documents tab.

In case the error is such that it cannot be corrected, please feel free to delete the record.

In case, we notice an error in the documents uploaded by you that does not allow us to correctly process your record, we will red-flag the same. That is when you will receive a notification and e-mail from us.

You are requested to contact us at care@driefcase.com or call at +91 8080802509 to resolve the issue at the earliest.

You will notice that, as soon as we mark a record as error, it will move from the My Documents tab to Error tab. Once rectified and processed, the record will move back to My Documents tab.

In case the error is such that it cannot be corrected please feel free to delete the record. In case you need to re-upload a red-flagged document, please e-mail it to error@driefcase.com.

We have created DRiefcase with an aim to provide users a safe and secure platform to store their medical records. We encourage users to store their medical records and other vital documents like birth certificates, health insurance policies and identity documents (Aadhar card, passport and driver’s license).

Any other non-medical documents will, at first, get red-flagged in our system and the same will be highlighted to you. In case you believe that we have wrongly red-flagged any document please write to us at care@driefcase.com and we will certainly look into it again.

Easy Access is your top drawer for documents that could be frequently needed (such as on-going reports for a family member in the hospital), or documents that have a knack for getting lost (such as reading glasses prescriptions), or something that just needs easy access (such as your travel insurance policy, when on the move).

You can mark a record as Easy Access in two ways:

1. You can mark it for Easy Access while uploading the records
2. Once uploaded the records can be marked for Easy Access by tapping on the edit button, selecting the records and marking them as Easy Access.

All records marked for Easy Access will be indicated by a star sign and can also be seen in the Easy Access tab on the homepage.

Never miss a doctor’s appointment, vaccination or you daily medicines. DRiefcase provides you an easy to use interface to set reminders. You can set a one-off or a recurring appointment.

While most phones have similar reminder / alarm applications, DRiefcase is your one-stop shop for anything related to your family health. Hence, why lose out on important health-related reminders in the clutter of all others?

Plus, DRiefcase allows you to port reminders set on your phone to other devices (of family members), that use the same account. Hence, if you are working in Mumbai with your parents living in Nagpur, set a reminder for their next health check up from the comfort of your home. Just ensure that they go to the Reminders page on their device once they have logged in to see the reminders on their device.

Yes, reminders set in your account can be ported to other devices (of family members), that use the same account. Just ensure that they go to the Reminders page on their device once they have logged in to see the reminders on their device.

Hence, if you are working in Mumbai with your parents living in Nagpur, set a reminder for their next health check up from the comfort of your home.

Scribble is like a note-pad where you can put your notes and they get stored automatically.

While most phones have similar note-pad applications, DRiefcase is your one-stop shop for anything related to your family health. Hence, why lose out on important health-related notes in the clutter of all other notes?

Yes, you can view your Scribble notes across devices once you have logged into your account.

DRiefcase allows you to track the following parameters, for each of your family members:

1. Weight
2. Blood Pressure
3. Blood Sugar
4. Cholesterol

Further, you can track upto 3 more parameters of your choice. You can also view the history of all these parameters and clear history as and when you like. Please be careful while deleting the history as once deleted we will not be able to retrieve the same from the system.

DRiefcase can be accessed through mobile apps (Android and iOS) or through a fully functional, mobile friendly website.

We think you should use DRiefcase across all platforms.

The mobile app let’s you access your account and view records even when there is no internet (provided you have already viewed such records once before). Plus, uploading documents is much easier on the mobile app (using the camera phone).

On the other hand, if you are travelling to a place with poor mobile networks (or travelling offshore without a data connection), you will still be able to access your records on DRiefcase using our website, so long as you have wired internet connectivity.

Please be careful while deleting records as we will not be able to retrieve deleted records from our system.

Your user ID is your registered email address. In case you forget your user ID please call us at our helpline +91 8080802509

In case you forget your password, you can click on the forgot password link on the login page to reset your password OR call us at our helpline - +91 8080802509. You can also contact us by e-mail at care@driefcase.com

If you’d like to cancel your profile just send us an email from your registered email address at care@driefcase.com with the subject line “Cancellation” and your name, date of birth and registered phone number and we will process your cancellation request immediately.

In case you have already uploaded documents to your profile, you could choose to book a Get My Records service. DRiefcase will send across a digital copy of all your records on a flash drive / CD within 10 working days. This is a paid service of DRiefcase.